Patient FAQs

Is this a legal service?

Yes. Telehealth (formerly Telemedicine) is a legal medical management tool and not a separate form of medicine diagnosis. Telehealth technology is perfectly legal provided that it is used by a licensed physician in the respective state that the patient is accepted.

When is your doctor available?

Our doctors are available around the clock. You are able to book an instant consultation, or also a near date in the future.

Who qualifies for a Medical Cannabis evaluation?

Anyone who is over the age of 18 years old, that believes that it will help alleviate their pain or sickness is eligible for an evaluation and approval.

How does it work?

To get your recommendation you have to sign up and register on and complete a brief online profile. Upon registering for our service, clients are required to undergo an examination of pre existing medical conditions by one of our team’s physicians. You will meet with a physician for 15 minutes and will be approved. Based on qualifying conditions, our physicians will make a recommendation for Medical Cannabis. Afterward you will receive a formal doctor’s recommendation.

What is a recommendation?

A medical cannabis recommendation is a document that states that a specific person has a medical condition in which a doctor recommends that they procure medicine to help treat it. Once written by the doctor, that patient can go directly to the dispensary for their medicine or some states ask the patient to register with the state first, then go to the dispensary for their medicine.

A medical recommendation is not a medical prescription, but rather it is a document that states it is necessary to legally purchase cannabis in a state that allows for legal medical marijuana(MMJ) use.

Do you accept insurance?

No, insurance does not cover MMJ visits.

What is the difference between a doctor’s recommendation and an ID card?

A doctor’s recommendation is a document that allows patients to use marijuana legally. A Medical Marijuana ID card itself is an ID needed to purchase cannabis IF the state mandates one. Many states only require the recommendation. Here are the states below that require an ID Card:

  • Washington DC – ID Card Required (Must register through the state)
  • New York – ID Card Required (Must register through the state)
  • Pennsylvania – ID Card Required (Must register through the state)
  • Maryland – Not Required
  • Montana – ID Card Required (Must register through the state)

What medical conditions qualify for medical marijuana?

Any condition qualfies you for medical cannabis. There are a broad range of symptoms which qualify, most generally falling under the following categories:

  • Chronic Pain
  • Anxiety
  • Depression
  • Insomnia
  • Migraine
  • Sleeping Issues
  • Alzheimerís disease
  • Amyotrophic lateral sclerosis
  • Anorexia
  • Arthritis
  • Cachexia (Wasting Syndrome)
  • Cancer
  • Crhon's Disease
  • Epilepsy
  • Glaucoma
  • Hepatitis C
  • Lyme disease
  • Eating disorders
  • Migraine
  • Multiple Sclerosis (MS)
  • Muscle Spasms
  • Severe and chronic pain
  • Severe nausea
  • Seizures
  • Spasticity

Are my records private?

We do not share your information with ANYONE. Your medical records are maintained in our secure HIPAA compliant system. Your health insurance company, employer, or any other entity does not have access to your information. All our data is regularly backed offsite, again with HIPAA compliance. Patient information is the top priority at Veriheal, and using industry leading software to secure our data keeps your information 100% Private, and 100% Protected. Veriheal’s software exceeds the standards set by HIPAA on security, encryption, and electronic medical records.

How are you HIPAA Compliant?

We adhere to strict HIPAA regulations. Under these HIPAA Security requirements there are specific provisions for administrative safeguards that we must meet and have implemented. These include technology access controls, physical safeguards, and administrative controls.

  • Unique user identification
  • Automatic Log off
  • Encryption / Decryption
  • Data Backup Plan
  • Disaster Recovery Plan
  • Emergency Mode Operation Plan
Access Authorization
  • Log In Monitoring
  • Password Management
  • Facility Security Plan
  • Data Backup and Storage

How do I pay for the service?

We accept all major Credit/Debit cards. We do not accept cash payments or medical insurance.

How much does it cost?

The cost for your recommendation is $199. The price includes everything you need for your recommendation: Your Appointment Booking, Physician Consultation Fee, and your Doctor Recommendation. There are no additional fees or taxes.


Will the government have my information?

No. Some people who qualify for medical recommendations sometimes choose not to pursue treatment because they fear there might be repercussions and they might end up on some sort of a "master list" of marijuana users. Please be informed that there is NO SUCH LIST that exist. There is no consolidated database that the DEA uses to conduct raids or employers can access during background checks.

As in any doctor's practice, the record of your evaluation is protected and private under federal laws through the Health Insurance Portability and Accountability Act (HIPAA). Further, by Law, doctor-patient confidentiality prohibits the police, DMV, and employers from accessing your medical records without your written permission or consent.